Frequently Asked Questions
How soon can I receive a price quotation?
We usually provide a formal quote within 24 hours after receiving your specific inquiry.
Are samples provided free of charge?
It depends on the product value. For low-value items, we provide free samples with freight collect. For high-value items, a sample fee is required, which can be refunded after a bulk order is placed.
What are your standard payment terms?
We typically accept T/T with a 30% deposit and the remaining 70% balance settled before shipping.
Do you offer custom design and packaging services?
Yes. We can design packaging and carton boxes according to your specific requirements. If no special request is made, we use our high-quality standard packaging.
What is the estimated lead time for mass production?
In off-peak seasons, production takes approximately 25-30 days after deposit. During peak seasons, lead times may extend to 40-45 days. We always strive for the fastest possible delivery.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 3,000 pieces. However, single units for sample checking are available upon request.